cxcalculator.ttec.comWorldwide digital leader in CX TTEC

Hello there!Hello there!See the real value of omnichannel Welcome to the CX calculator. We’ve built this tool to help you understand how you can go beyond the first interaction to improve customer experience and profitability. Give us 2 minutes and you’ll see the impact Humanify™ Technology Platforms can have on your contact center. First, what is your contact center primarily responsible for: Sales Service Let’s get started. I like to choose how and when I connect with my brands.I like to choose how and when I connect with my brands.I like to choose how and when I connect with my brands.? Length of call, including hold time, talk time and wrap time. ( 100 - 750 sec. ) Average handle time: MIN: 100 sec. MAX: 750 sec. ? How many contact center seats do you have on average? ( 0 - 9,999,999 ) Average number of associates: MIN: 0 MAX: 9,999,999 ? Fully loaded cost per associate on average. ( $25,000 - $65,000 ) Average associate cost: MIN: $25,000 MAX: $65,000 ? Percentage of time agents spend handling calls vs. available or idle time. ( 80-95% ) Average occupancy: 80% ? How much is your average transaction? ( $150 - $5,000 ) Average sale value: MIN: $150 MAX: $5,000 ? How many total calls does your contact center handle each month? ( 170,000 - 3,750,000 ) Average monthly calls: MIN: 170,000 MAX: 3,750,000 ? Of those calls, how many turn into sales? ( 5% - 25% ) Average conversion rate: MIN: 5% MAX: 25% ? Percentage of time agents spend handling calls vs. available or idle time. ( 80-95% ) Average occupancy: 80% Back Next Making a few calculations to get your returnComplete the form to see your custom results Complete the form to see your custom resultsFirst Name Last Name Company Email Please enter a valid company or student email address. Please check all fields and confirm you have included a company or student email address. Submit Get the full report. Hey! Looks like we have some good news for you!You’ll save seconds per call… and annually*! and annually*!You’ll add XX sales per year… and annually*! and annually*!*This calculator is based on real customer data. The potential results are based on the average results seen by customers who are actively using the platform. Your actual results may vary. Do you like the results you’re seeing? Now imagine seeing those results across all your interaction channels! Our solution enables a highly scalable all-in-one platform natively built for omnichannel interactions. It’s easy to use, has simplified deployment and gives you the agility to add channels and grow with your business needs. We’re ready when you’re ready. Recalculate my Results © 2020 TTEC. All rights...